Returns & Refunds Policy

THANK YOU FOR SHOPPING WITH US

We strive to provide you with the premium quality products and the best possible shopping experience and customer service. In the event that something doesn’t look quite right, or you have concerns about the product you have received, please let us know.

DA LEWIS will only accept returns under certain circumstances, and in some instances, a repair will be offered.

The scenarios include:

> Goods damaged or faulty prior to delivery.

> Goods supplied incorrectly.

For the full criteria, please refer to our Returns and Refund Policy outlined below.

FOR CUSTOM MADE ORDERS:

1. Replacement: We will repair and/or replace a faulty product for any custom-made order received within 10 days of receipt. The item must be unused, in its original packaging, and in the same condition as when it was received.

2. We will not process Exchanges or Refunds on Custom Orders

FOR IN-STORE PURCHASES

3. Exchanges: If you would like to exchange an item for a different size, color, or model, please contact our customer support team. They will assist you in determining the availability of the desired item and guide you through the exchange process. The item must be unused, in its original packaging, and in the same condition as when it was received.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. Provide them with your order details and a clear description or evidence of the damage or defect. We may request additional information or photographs to assess the issue. Upon verification, and after consultation with you (the customer) we will provide you with instructions for returning the item, and a replacement product, repaired product, or refund will be processed, including any applicable shipping costs. Please note: We will issue a refund to the original payment method used for the purchase

FOR ONLINE PURCHASES

5. Exchanges: If you would like to exchange an item for a different size, color, or model, please contact our customer support team. They will assist you in determining the availability of the desired item and guide you through the exchange process. The item must be unused, in its original packaging, and in the same condition as when it was received. Please note: Additional shipping costs may be incurred.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. Provide them with your order details and a clear description or evidence of the damage or defect. We may request additional information or photographs to assess the issue. Upon verification, and after consultation with you (the customer) we will provide you with instructions for returning the item, and a replacement product, repaired product, or refund will be processed, including any applicable shipping costs. Please note: We will issue a refund to the original payment method used for the purchase